Return Policy

RETURNS & EXCHANGE

Thank you for buying and supporting Pink Fleur. We design clothing of the highest standard that instills confidence in our women. If however, you were not happy with your purchase we would be happy to do a refund or exchange if the terms and conditions below are met:

  • Originals receipts should be presented.
  • All items must be in their original packaging with product tags intact.
  • All items must be in its original condition and they MUST not be worn, used or washed.
  • All items would need to be purchased originally from the Pink Fleur website or physical store.
  • If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

                                                                                             

  1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be raised within 7 days of delivery within Nigeria and 14 days for overseas orders.

EXCHANGES & RETURNS POLICY

  • You will need to include your original invoice together with the item(s) in its original condition and packaging.
  • Kindly send us an exchange or return request at pinkfleurbyzainab@gmail.com
  • After the request has been made, we will request a pick-up from your address.
  • Wait for our email confirmation and you will be notified once your Store Credit Voucher or bank transfer is ready.  Generally, the processing period is 5 working days upon receipt of your parcel.
  • All requests for returns will be refunded via online Store Credit Vouchers or bank transfer only. Your Store Credit Voucher is valid for 30 days and can be used for your next purchase online. The Store Credit Voucher is applicable online and in store.
  • Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.
  • Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
  • However, if any of the products received is deemed defective or a wrong shipment, Pink Fleur will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavor to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing store credits or any other methods at the discretion of ng.
  • No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
  • All returns and exchanges made via our online portal at pinkfleur.ng would need to be shipped to Pink Fleur.

    SALES ITEM(S) ARE NON-EXCHANGEABLE NOR RETURNABLE