TERMS & CONDITIONS
We reserve the right to update or modify our terms and conditions at any time without prior notice. Your use of pinkfleur.ng following any such constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.
RETURNS & EXCHANGE
Thank you for buying and supporting Pink Fleur. We design clothing of the highest standard that instills confidence in our women. If however, you were not happy with your purchase we would be happy to do a refund or exchange if the terms and conditions below are met:
Originals receipts should be presented
All items must be in their original packaging with product tags intact
All items must be in its original condition and they MUST not be worn, used or washed.
All items would need to be purchased originally from the Pink Fleur website or physical store
If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
SALES ITEM(S) ARE NON-EXCHANGEABLE NOR RETURNABLE
- VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 7 days of delivery within Nigeria and 14 days for overseas orders.
- EXCHANGES & RETURNS
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Kindly send us an exchange or return request at firstname.lastname@example.org
2.3 After the request has been made, we will request a pick up from your address.
2.4 Wait for our email confirmation and you will be notified once your Store Credit Voucher or bank transfer is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
2.5 All requests for returns will be refunded via online Store Credit Vouchers or bank transfer only. Your Store Credit Voucher is valid for 30 days and can be used for your next purchase online. The Store Credit Voucher is applicable online and in store.
2.6 Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.
2.7 Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
2.8 However, if any of the products received is deemed defective or a wrong shipment, Pink Fleur will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavor to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing store credits or any other methods at the discretion of pinkfleur.ng.
2.9 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2.10 All returns and exchanges made via our online portal at www.pinkfleur.ng would need to be shipped to Pink Fleur 16 Bangui Street (Basement 2), off Adetokunbo Ademola Crescent, Wuse 2, Abuja, Nigeria
- OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 No exchange or return on custom made items
3.3 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
3.4 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or ware and tear of a product.
3.5 Pink Fleur makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
3.6 All decisions made by Pink Fleur is final
SHIPPING & DELIVERY
NATIONWIDE DELIVERY (1-5 Working Days)
All local orders are dispatched via DHL, and is charged based on the weight of the items.
Kindly note, during busy periods and sales, orders placed before may take longer to be dispatched.
All items must be signed for.
DHL has a right to change their delivery charges when they want
All international orders are dispatched using DHL.
International Shipping times may vary during bank/public holidays and during peak periods. We cannot be held responsible for delays which may occur as a result of courier related matters, severe weather conditions and any Act of God.
We operate using the above courier options in order to ensure your orders remain safe and are delivered to you as quickly as possible. We will constantly strive to offer our customers with the best overall experience.
All orders may be tracked and must be signed for.
At checkout, you may request for the Courier Driver to call on a specified number before/at the time of delivery; please note, whilst such requests will be conveyed by PINK FLEUR to the Courier, this service is not guaranteed and we cannot be held responsible for any calls not actioned by the driver.
The import duties or taxes are charged from your own customs office which you should pay when importing goods, this is not a payment to us, and all the taxes duties are buyer’s responsibility, we will not accept the responsibility for customs costs charged.
DHL has a right to change their delivery charges when they want
NIGERIA FAILED DELIVERY ATTEMPTS
After receiving delivery confirmation for the selected method of delivery, PINK FLEUR will not be held responsible for any missing parcel disputes. Parcels will only be held at the courier depot for 48 hours. If your package fails to be delivered without the arrangement of a re-delivery through direct contact with DHL, the parcel is automatically returned to PINK FLEUR with a charge applied to the customer. In such an event, PINK FLEUR will refund the customer for the order contents minus the initial shipping fee which is used for the initial delivery service; a total deduction of N4000. If you still wish to receive the goods from your initial failed order; a new order will need to be placed.
INTERNATIONAL FAILED DELIVERY ATTEMPTS
After receiving delivery confirmation for the selected method of delivery, we will not be held responsible for any missing parcel disputes. Parcels will only be held at the courier depot for up to 5 days (timeframe will vary with each Country according to courier policies in any given country). If your package fails to be delivered without the arrangement of a re-delivery through direct contact with DHL (International Customers), DHL and PINK FLEUR will make several attempts to contact the customer via telephone, email or Instagram Direct message in order to try an arrange a suitable delivery time. If after 5 days, there has been no contact with the customer despite several attempts, DHL will make a further attempt to leave your parcel with a neighbor and leave another card to this effect with the responsibility of collecting the parcel being that of the customer. If delivery to a neighbor is not possible, the parcel will be returned to PINK FLEUR with a charge applied by DHL. Any requests which follow for a further delivery attempt will be subject to a repeat delivery charge in full, in addition to the failed delivery charges which will be stated by DHL (charges will vary depending on the location and weight of the parcel concerned). An invoice will be sent to the customer in such circumstances and goods will be dispatched once all outstanding payments are complete.
We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to PINK FLEUR.
We will not accept responsibility for the breakage/damage of any of our products that may occur during transit. PINK FLEUR ensures that all products are packaged to safeguard protection during the delivery process.
We cannot accept responsibility for the loss of any of our items/parcels during transit due to a fault of a third party service provider (the courier). However, PINK FLEUR will assist the customer in liaising with the relevant courier party, to investigate a reported loss and pursue the appropriate channels until the matter is resolved.
If a delivery attempt is deliberately rejected by the customer with refusal to sign for a parcel which was sent following a confirmed order, with the customer thereafter requesting a refund after the goods have already been sent, the initial shipping fees incurred by PINK FLEUR and any courier charges incurred for returning the parcel to PINK FLEUR will be deducted from the total refund value.
** For those classified as living in remote areas, Our regular courier may be used and the delivery time will vary depending on your location. If you are classified by DHL as living in a remote area, a member of our team will contact you with further instructions and an estimated delivery date.
*** Some International shipments may take between 3-5days (on rare occasions longer) depending upon the customs regulations and third party issues. We cannot be held responsible for any lengthy delays which occur due to customs regulations.